Frequently Asked Questions
Earthsy Co. Products:
Our soaps are 100% vegan, cruelty FREE, palm oil FREE and all of our packaging is plastic FREE – always! Our soaps are made in small batches to ensure each bar is always top quality!
How long will my soap last?
This depends on how you store the soap and how often it’s used. We recommend that you use a soap dish with sufficient drainage, keep the soap away from running water and allow to dry completely between each use.
How long does it take to receive my order?
We pack and ship orders within 3 working days. We ship our products with Delhivery – surface and air and you will receive a tracking number via email.
Do the soaps have an expiry date?
We recommend that you use your soaps within 3 months from the date of purchase as the scent/color may start to fade.
Do you ship worldwide?
We are going to start this service SOON!
Do you sell wholesale?
YES we do! We wholesale soap bars, soap samples, wooden soap dishes, lotion bars. If you’re interested in wholesale please send an email to firstname.lastname@example.org I’d love to chat with you and be part of your lovely business!
Do you offer refunds?
We do not offer refunds or exchanges. All sales are final. If you have an issue with your order please email me at email@example.com and we will try to resolve the issue.
Oh no! I’ve sent my order to the wrong address! Can you send a new one?
It is your responsibility to inform us of your postal address. If you notice that you’ve entered the wrong address after purchase please email us straight away so I can update the shipping label if possible.
Will I receive tracking once my order is shipped?
Yes all orders will receive a tracking/AWB number and this will be emailed to you once posted.
Got more questions?
Feel free to write us at firstname.lastname@example.org :)